Appointments

Urgent appointments

Telephone 01287 676215 during our surgery opening times.
Urgent appointments are available to book on the day to enable you to be seen when the problem arises. There are a limited number of these appointments and these are booked by ringing at 8am.

Routine appointments

To request a routine appointment in the next 7 days:

• Telephone 01287 676215 during our surgery opening times.
• Urgent appointments are available to book on the day to enable you to be seen when the problem arises. There are a limited number of these appointments and these are booked by ringing at 8am.
• visit the surgery and speak with a receptionist
• use your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• using the GP online system – Systmonline
• ring 01287 676215 8am – 6pm Mon – Fri

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Modern practice recommends that the best place for a patient to be examined, investigated and treated is in the surgery. We will visit patients who are seriously ill, are bedbound or terminally ill.

Please call before 10am and give the receptionist some indication of the details of the illness. If you are uncertain, ring for advice. Such information helps the doctor to assess the priority of the visits. Urgent home visits can be rung in at any time. You may be offered a telephone appointment by either a doctor or nurse practitioner if deemed necessary.

Please note that under National Guidelines we do not visit for sickness and diarrhoea, back pains or children unless included in the above groups.

Please do not request a home visit if you are able to get to the surgery.

Online Access