You and your general practice
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/
Other languages are available
If you require information regarding the Integrated Care Board
https://northeastnorthcumbria.nhs.uk/
Brotton Surgery will provide services as per You and Your General Practice except when unable to do so:
- Lack of safe capacity
- Agreed closure due to staff training
- Unforeseen events
- Failure of NHS supplied software
- Unable to assure a safe service
During these times patients may be referred to Pharmacy First, NHS 111, A&E or 999 depending on the complexity of the condition.