Online: Consult your Doctor online Telephone: 01287 676215 Out of Hours: 111

Alford Road,
Brotton, Saltburn By The Sea,
Cleveland, TS12 2FF

Data Protection, Privacy and Confidentiality


Practice Privacy Notices

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Data Choices

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make or change your opt out choice visit Your NHS Data Matters

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Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

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Subject Access Request (SAR)

Accessing parts of your medical records

If you would like copies or information from within your medical records please download and complete a Subject Access Request Form (Microsoft Word). Once complete please hand it into reception or post to us using a secure, tracked postal service.

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Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by viewing the NHS Digital Summary Care Record Interactive Map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care Records website

Opt Out Form

Download the Summary Care Record Opt Out form

SCR Explanation Video

Dr. Simon Eccles explains how Summary Care Records help in out-of-hours and emergency settings


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Telephone Call Recording

Brotton Surgery has a telephone system that is capable of recording conversations during inbound and outbound telephone calls. This is standard practice in many organisations and allows Brotton Surgery to record telephone calls for:

  • Quality monitoring
  • Staff training
  • Monitoring compliance
  • Safeguarding of staff and patients

All calls received to the Practice and made form the Practice will be retained in line with our GDPR, Data Protection Policy and Data Retention Schedule.

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Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service please visit reception and fill out a Text Messaging Consent Form.

Data Protection Regulations (GDPR)

Under the data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please complete the above form and indicate in the marked section.