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Welcome to Brotton Surgery

Due to updated national advice on coronavirus we are making a few changes from Monday 16th March.

All appointments must be made via the telephone not over the reception desk.

We will be offering telephone appointments rather than face to face, where appropriate.

All future repeat prescriptions will be sent electronically to a chemist of your choice not left at the Surgery to be collected.

We will not be accepting new patient registrations from patients that already have a registered GP within our catchment area.

Forward booking of appointments will be restricted, this is hopefully temporary whilst we build our new appointment system and rota, bear with us.

If you have an appointment booked please attend as planned, we will contact you if anything changes. Anyone with a high temperature or cough should not attend.

From 12th March 2020 the public are being advised to stay at home (self isolate) regardless of travel history or contact with confirmed coronavirus cases, if they have:

a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)

For this reason we will not be booking appointments for any patients that have these symptoms. Patients will need to follow this national guidance:

Individuals should stay at home (self isolate) for 7 days from the onset of symptoms. If someone has serious symptoms they cannot manage at home they should use the NHS 111 online system

Prescription Phone line

Our prescription phone line number is changing to 01287 393123 from 31st Janaury 2020. The opening times will remain the same.

Care Quality Commission (CQC)

The CQC are the independent regulator of health care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care.

On 7th January 2020 we had our planned CQC review. This involved us submitting information beforehand and then a phone call with a CQC inspector. Following this it was decided by the CQC that they have no concerns and will complete another annual review next year. Our full report from our last inspection was published in January 2019, we were rated as good in all areas and outstanding for older people, is available here:

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